Director of Information Systems
Ron's work for University Information Technology Services focuses on enterprise application
architecture, project management, resource allocation, and vendor relationship management.
Ron has worked at Southern Polytechnic State University as a University Information
Technology Services staff member since 1994, and before that time as a student assistant
beginning in 1992. He holds a BS degree in Computer Science with a specialization
in Real Time and Embedded Systems from Southern Polytechnic State University. In
his free time he enjoys playing the drums, home theater and audio, and working on
various home improvement and remodeling projects.
Robert (Bob) Tilton
Senior Database Administrator
Bob serves as senior database administrator supporting the Ellucian Banner student
information system as well as the University's move to an operational data store and
data warehouse. Mr. Tilton has worked in the University System of Georgia as a database
administrator for the Banner system since 1995, primarily at North Georgia College
and State University (soon to be the University of North Georgia), but including 3+
years at SPSU between 1998 and 2001. Mr. Tilton holds a BA in languages.
Bob’s personal interests have included ballroom and swing dancing and more recently
he has developed an interest in hiking. He is a member of both the Atlanta Swing Dancers
Club and the Atlanta Outdoor Club.
Banner Application Support Specialist
Hien assists University Information Technology Services' Senior Database Administrator
with maintenance and development of the Ellucian Banner student information system
and related services such as developing Banner reports and data extractions. Hien
previously worked as an Information Analyst for Georgia Perimeter College. She earned
her BS degree in Computer Information Systems at Georgia State University in 1998.
Her personal interests include swimming, cooking and walking in local parks.
|Integration and Application Development
Assistant Director for Applications Development & Support
Kelly's role includes Tier 2 support for the Ellucian Banner system applications,
data integration, and schema maintenance. He also plays a lead role in the University's
move to an operational data store (ODS) and associated business intelligence tools
involving IBM Cognos. Kelly sits at the forefront of innovation in student data reporting
as Southern Polytechnic State University moves rapidly to Online Analytical Processing
(OLAP) technologies, learning analytics, and business intelligence models that allow
for advanced desktop data analysis. He graduated from Southern Polytechnic State University
in 2002 with a BS degree in Computer Science. His personal interests include mountain
biking, winning at poker, playing piano and guitar, and mobile application development.
Kelly can often be seen on campus playing racquetball at the Southern Polytechnic
State University Wellness Center.
Application Support Specialist / Project Manager
Terry works to support enterprise applications and manage projects that require an
interface with University Information Technology Services infrastructure. You will
see Terry on campus installing and customizing discipline specific software to produce
effective teaching tools in classrooms and labs. Terry graduated from Southern Polytechnic
State University in 2004 with a BS in Information Technology.
Application Support Specialist / Project Manager
Chantel serves as a Project Manager supporting the University Information Technology
division with multifarious software and systems development lifecycle implementations
interfacing with key stakeholders for the successful planning, organizing, and management
of resources. Mrs. Townsend has managed the implementation of eBusiness (Web Development
and Implementation), Software Implementation (SharePoint, DB2, HP QC Premier 10, Internal
Business Software upgrades and QuickBase) and Business Implementation Projects (Merchandising).
Mrs. Townsend has over 16 years experience working with information technology stakeholders,
and in that time she has gained exposure to industry processes and procedures within
retail sales, commercial and retail banking , hotel and hospitality, distribution,
and health Care. Mrs. Townsend holds a BS in Management Information Systems from Auburn
University and has worked within organizations as a value add to globalization initiatives
such as FedEx, IBM Global Services, Deloitte and Touche', IHG, and Home Depot. In
her free time she enjoys spending time with her family and pets.
James (Jim) Herbert
Director of Information Technology
Jim serves as a chief architect for Southern Polytechnic State University technical
infrastructure. His work for University Information Technology Services focuses on
systems engineering and integration, network engineering, software engineering, and
information security. Jim has worked at Southern Polytechnic State University as
a University Information Technology Services staff member since 1996, starting as
a student assistant. He earned a BS degree in Computer Science from Southern Polytechnic
State University. In his free time, Jim enjoys playing the piano and guitar, watching
movies, mountain biking, and software development for mobile devices.
Junior Network Administrator
Richard’s role in University Information Technology Services involves support for
the local and metropolitan area network configurations and implementations. Often
seen around campus performing work on network infrastructure, Richard also works behind
the scene to ensure network capacity and reliability. Richard’s interests include
network engineering and network security, developing new networking best practices
and network security. Before joining Southern Polytechnic State University, Richard
worked for Borough of Manhattan Community College (BMCC) as a Network Engineer and
Security Assistant. In this position, Richard assisted with the reconstruction of
the campus network after the September 11 tragedy, which affected BMCC. Richard is
Cisco Certified and has over 12 years of networking experience.
Assistant Director Data Center Infrastructure
Ernie’s work focuses on the design, deployment and maintenance of the Southern Polytechnic
State University Cloud computing, Data Center and storage infrastructure. This critical
core infrastructure includes a variety of hardware server platforms, storage area
network appliances and software such as VMware, enterprise backup applications, Linux,
Windows and environmental monitoring applications. Ernie worked at Hewlett-Packard
(Atlanta) in various roles for over twenty years before joining University Information
Technology Services. He is a graduate of Pennsylvania Technical Institute and his
interests include hiking, carpentry and welding.
Senior Systems Administrator
Andrew’s primary role involves deployment, configuration, monitoring and troubleshooting
of servers, software services, and support infrastructure hosted by University Information
Technology Services. He is responsible for the uptime, quality of service, and security
of major systems. His previous work experience includes technology positions during
the past fifteen years in the USA and South Korea. He holds a BS and MS in Computer
Science from Inha University in South Korea. His interests include helping others,
audio/video editing, and tennis.
Job description to be posted.
|Security and Information Assurance
Information Security Officer
Bio and photo coming soon.
Senior Wireless Network Engineer
Isaias serves to support the design, implementation, and performance of the University’s
wireless (wifi) network. His expertise in radio-frequency (RF) networks, combined
with experience in Ethernet networks, provide the knowledge, skills, and abilities
required to maintain 802.11 configurations in support of BYOD design. Isaias holds
a BS in Electronic Engineering from Simón Bolívar University as well as CCNA and MCP
technical certifications. He is trained on vendor specific technology used in the
construction of the University’s wifi network. His personal interests include the
intersection of music and technology. He is also a professional percussionist formed
under Venezuela's "El Sistema".
David (Dave) Parham
Director of Technical Support
Dave spends the bulk of his time creating and updating sustainable and reproducible
workflows and processes to help solve computing problems on campus. He also strives
to develop and deliver solutions that are reasonable, effective and efficient to address
the computing needs of the campus community. Dave came to Southern Polytechnic State
University by way of Apple Computers Inc., now Apple Inc., where he managed multiple
technical support teams and delivered training locally and at Apple's Cupertino Campus.
Dave holds a BFA degree in Video and Film from the Savannah College of Art and Design
and spends his off hours in Kennesaw with his lovely wife Stefanie and his two brilliant
daughters Ainsley and Morgan. He reads furiously and also enjoys scuba diving when
Hugh (Lee) Webster
Assistant Director of Classroom Technologies
Lee coordinates design and directs and supervises construction and support for all
physical and virtual classroom implementations and learning space projects for Southern
Polytechnic State University. His team has primary concern for support of the University’s
online learning initiatives, including instructional design, faculty development initiatives,
and distance learning technologies and support services. He oversees the installation,
support and implementation of advanced classroom audio/video lecture capture and conferencing
configurations. Lee has worked for Southern Polytechnic State University since 2005.
He graduated with a BS degree in Information Technology from Southern Polytechnic
State University in 2009. His personal interests include cycling, brewing beer, entrepreneurship,
traveling, hiking and camping.
Senior Instructional Technology Specialist
Mr. Johnson received his Bachelor of Arts in Audio Engineering from the Art Institute
of Atlanta in December 2010 . Brian worked as both a student worker and Desktop Tech
I at the Art Institute beginning in January of 2007. In these positions, Brian assisted
in resolving issues related to network printers, IP phone systems, PC and Mac computer
labs, smart classrooms, and helped to maintain the campus's large recording studios.
In July of 2011, Mr. Johnson began working at Georgia Perimeter College as a Digital
Media Assistant, helping students with creating digital media projects in Logic, Final
Cut, iMovie, and Photoshop, and teaching workshops on basic pro audio concepts. Brian’s
hobbies include listening to and recording music, going to shows, watching movies,
Devin R. Horowitz
Instructional Technology Specialist
Devin's primary role as an Instructional Technology Specialist involves Tier 1 and
2 support for departmental laboratories, learning spaces, auditoriums, meeting rooms,
and other spaces that have audio-visual equipment or computing platforms. His responsibilities
also include planning, implementation, and maintenance of current and future physical
and virtual classroom technologies. He earned his BS and MS degrees in Information
Technology with graduate certificates in Healthcare and Security from Southern Polytechnic
State University. He has worked with University Information Technology Services since
2008, initially responsible for lab, classroom, faculty, staff and student support.
Devin is also responsible for many Southern Polytechnic State University film projects
on campus. In his free time, Devin builds his own multi-monitor computer systems to
play cutting edge games to their maximum potential. His favorite game series is The
Assistant Director of Client Services
Jamie’s team serves as the primary contact for technical support needs and technology
solutions campus wide. He manages the Dial-in, Live Chat and Walk-up Help Desk daily
operations. His responsibilities also include the Virtual (Web-based) Help Desk trouble
ticket system. Jamie’s team also administers the University’sVOIP Phone system. Jamie's
professional work history includes support positions for Apple, Inc. from 2007-2011
where he was appointed a Lead Mac Genius. He also served at the Oconee Center Community
Service Board as a Microsystems Tech.Jamie holds a BBA degree in Management Information
Systems from Georgia College and State University. His personal interests include
traveling, music, photography and cooking. Other hobbies include learning how to
play the ukulele, bass, guitar, mandolin, banjo and other instruments.
Leah's primary role as Logistics/Purchasing Coordinator, involves overseeing the purchasing
life cycle of all campus technology, starting from the initial purchasing approval
process, to technology upgrades, product replenishment and finally to retirement and
surplus. As well as assisting the campus community when making technology purchases,
Leah works to ensure all products purchased fall under UITS, Procurement and USG standards
and guidelines. Ms. Coppola's other responsibilities include managing all logistics
related to stakeholder consumable and capital IT hardware and software, as well as
providing materials management and inventory control support for the campus community.
Leah previously worked for five years as a Genius Admin for Apple retail, overseeing
inventory control and managing repairs. In her free time, Leah enjoys rock climbing,
antiquing, listening to music, and any activity which involves being outdoors.
Help Desk Operator
Stephen’s primary role as a Help Desk Operator involves friendly and expedient phone
support for call-in and live chat technical support requests. As a former Desktop
Support Technician II, Stephen is well versed inTier 1 support for campus laboratories.
His role includes creation and maintenance of required/requested software and management
of hardware. Stephen is currently completing his BS degree in Information Technology
at Southern Polytechnic State University. Stephen is a sports fanatic and in his free
time enjoys playing and coaching basketball.
Help Desk Operator
Justin first started working for UITS in 2012 as a student assistant. In December
2013 Justin started as a Help Desk Operator. Justin’s main goal as a help desk operator
is to offer quality support while maintaining a positive attitude. Justin is currently
working towards his Bachelor of Science in Information Technology and he believes
that his studies help him to deliver quality service. Justin’s hobbies include: playing
bass guitar, hunting, video games, and crypto-currencies.
|Administrative and Academic Desktop Systems
Desktop Systems Administrator
Cory’s team is responsible for administrative and academic desktop and computer laboratory
support and maintenance. As a former Desktop Support Technician II, Cory served in
Tier 1 support for departmental academic laboratories and Tier 2 administrative support for
faculty and staff. Cory’s role includes supervising the creation and maintenance
of all software environments and hardware configurations to meet the University’s
academic and administrative desktop computing needs. Cory earned a BS degree in Information
Technology from Southern Polytechnic State University in 2009. Cory has an extensive
technical background, which includes Higher Education and corporate sector experience.
Cory’s personal interests include professional and college sports and hobbies include
outdoor sports such as hunting and fishing.
Customer ServiceTechnician II
As a member of the Desktop Support team, Marcel's primary role as a Desktop Support
Technician II involves Tier 1 support for departmental laboratories to include creation
and deployment of ghosted images configured to support required software on laboratory.
Marcel has been working in the Information Technology field for nine years. In his
free time, Marcel enjoys football, video games and various outdoor activities.
Customer ServiceTechnician II
As a member of the Desktop Support team, Brian works with Southern Polytechnic State
University departments to implement, support, and upgrade computing laboratory and
classroom learning spaces. He previously worked as a Help Desk Manager, Knowledge
Editor, and Web Designer at Salisbury University, and at Virginia Tech where he studied
Electrical Engineering. His outside interests include volleyball, hiking, and camping.
Customer Service Technician II
Allen works to maintain, repair, and create innovative solutions to enhance end-user
computing experiences. His previous work experience includes various Information
Technology positions during the past 7 years. Allen has also worked in appliance
repair and technical support for a structural engineering firm. He is currently working
to complete a BS degree in Information Technology from Southern Polytechnic State
University. His personal interests include working with computer hardware and software,
programming, and computer games.
Customer Support Technician I
Kenneth first joined Southern Polytechnic State University in 2011 as a student assistant.
In 2013, Kenneth assumed his role as a Desktop Support Technician I and currently
enjoys working to serve the campus by supporting the faculty and staff's technical
needs. Kenneth works daily to improve each user's computing experience. In his spare
time, Kenneth enjoys tinkering with hardware/software and gaming.
Customer Service Technician I
Nathan graduated from Southern Polytechnic State University with a BS degree in Information
Technology. Previously, he worked as a Student Assistant for the University Help Desk.
After graduating, Nathan was hired by University Information Technology Services as
a Desktop Support Technician I where he works primarily to provide quality technical
support service to University faculty and staff. In his free time, Nathan enjoys being
outdoors and gaming.
Customer Service Technician I
Brandon graduated from Southern Polytechnic State University in 2011 with a bachelor
of science in Information Technology. Brandon has worked for several years in the
private sector as a desktop support technician. In his new role he will provide support
for faculty and staff regarding their technology needs. In his free time he enjoys
gaming, reading, and spending time with friends and family.
Customer Service Technician I
Chris first joined Southern Polytechnic State University in 2005 as a student assistant.
In 2009, Chris assumed his role as a Desktop Support Technician I and currently enjoys
working to serve the campus by supporting faculty and staff technical needs. Chris
works daily to improve each user's computing. In his spare time Chris enjoys outdoor
recreational activities and gaming.
Director of Business Technologies
Christopher serves to support University technology stakeholders by documenting, re-engineering,
and optimizing business processes to create automated workflows. As the University’s
need for digital document management and agile administrative processes continues,
Christopher guides the planning and implementation of new supportive business technologies.
Moreover, he constructs use cases for business intelligence tools, strategic planning
tools, and collaborative platforms. With a comprehensive background in business process
optimization through process re-engineering, administration and support of document
management systems, and digital object repositories, Christopher maintains a focus
on improving administrative and business services for University campus-based, online,
and distance learning students. Prior to coming to Southern Polytechnic State University,
Christopher served as Director of Online Education at Georgia Military College in
Milledgeville, GA; and Associate Dean at ITT Technical Institute in metro Detroit,
MI. Currently a commissioned officer in the United States Army Reserves, Christopher
has served in various roles involved with civil engineering, technology training,
and professional development. He holds a BA in Business Administration from Northwood
University in Midland, MI; an MA in Economics from University of Detroit Mercy in
Detroit, MI; and various United States Army civil engineering and technology certifications.
In his free time he spends time with his family, pursues physical fitness, and enjoys
research and writing.
Quality Assurance Specialist
Derrick joined Southern Polytechnic State University in 2000 and has previously served
the University by working as a Student Support Specialist, Computer Services Specialist
III, and Academic Support Technology Specialist. His resume of professional achievements
includes recently graduating from the Audio Institute as an audio engineer and music
producer. Derrick enjoys writing, performing and producing his own music. Additionally,
many of Derrick's works have been published worldwide.
Solutions/Application Support Specialist
Ken works collaboratively with many members of the University Information Technology
Services Groups to resolve departmental level application requests and needs, assess
the departmental level software needs of the campus, assist with the implementation
of software solutions and provide on-going maintenance for all departmental campus-wide
software systems. He administers Qualtrics, the enterprise survey solution available for campus-wide data collection needs.
Ken began working at Southern Polytechnic State University in 1990 after working for
three years as a programmer at Kennesaw State University. Ken attended St. Petersburg
Junior College and Kennesaw State University and later continued his studies where
he received a BS in Computer Science from Southern College of Technology in 1992.
Mr. Hill also holds certification as a Six Sigma Green Belt.