OPSM 6005-01: Service Production
Operations Management I
Summer 2002
Dr. Muhammad A. Obeidat
Office: (678) 915-7286, J378B, Home:
(770) 428-5228
Fax (678) 915-4967, e-mail: mobeidat@spsu.edu
http://www.spsu.edu/tmgt/obeidat
Office Hrs.:MW.4:30PM-6:00PM
and by appointment
TEXT:
Krajewski,
L., & Ritzman, L., Operations Management,
6th Edition,
Prentice-Hall Publishing, 2002.
COURSE
DESCRIPTION:
Prerequisites:
MGNT 4151
A survey of service and production
operations management. Topics include operations strategy,
Productivity, competitiveness,
product design, service design, process selection, capacity planning, facility layout,
design of work systems, and location planning.
1. Introduce you to the field of
productions/operations management (POM).
2. Understand the issues of productivity,
competition, and strategy.
3. Be able to develop a plan for a new
product or process introduction.
4. Understand and be able to apply
several tools that help focus on high
quality products and
processes.
5. Understand the concepts of concurrent
processes and product
design and its effect on
the organization.
6. Understand the impact of capacity
planning on the performance of the
organization.
7. Understand the significance of plant
layout on productivity, cost, and
flexibility.
8. Understand the human role in the
production process through work design.
9. Understand how location planning is a
critical success factor to the survival of the organization.
10. Understand the significance of
strategic capacity planning a competitive environment.
The process
skills objectives for the course are:
1. Improve written and oral
communications.
2. Improve and foster critical thinking
3. Understand cultural diversity
4. Improve quantitative reasoning skills
5. Understand the role of science and
technology in life
6. Improve project management skills such
as planning, organization, and coordination.
7. Improve interpersonal relationship
management.
8. Develop performance appraisal skills.
Topic Outline
|
Contact Hours
|
Introduction to
Operations Management
|
3 |
Operations
Strategy |
3 |
Product
Design and Process selection |
6 |
Quality
Management |
3 |
Waiting
Lines |
3 |
Strategic
Capacity Planning |
3 |
Linear
Programming |
6 |
Facility
Location Planning |
3 |
The
Transportation Problem |
3 |
Facility
Layout, Job Design, and Work Measurement, Learning Curves |
6 |
Just-in-Time
Production Systems |
3 |
Total
Contact Hours |
42.0 |
Summary
of CPC[1]
Topics Covered in OPSM6005: Operations Management |
Contact Hours
|
Operations
Management |
42.0 |
Marketing |
0.1 |
Legal
Environment of Business |
0.1 |
Economics |
0.1 |
Business
Ethics |
0.1 |
Quantitative
Techniques and Statistics |
6.0 |
Management |
0.1 |
Organizational
Behavior |
0.1 |
Comprehensive
and Integrative Experience |
0.1 |
Global
Dimensions of Business |
0.1 |
Total
Estimate of Contact Hours |
48.8 |
General Education Category
Outcomes
Expected Results[2]
Critical Thinking
1, 2, 3
Science and Technology
2, 3
|
|
TENTATIVE
COURSE OUTLINE* |
|
Date |
Chapter |
Topic |
Homework |
5/22 |
1 |
Operations
as a Competitive Weapon |
|
|
|
|
|
5/29 |
2 |
Operations
Strategy |
BSB
Inc |
|
|
|
|
6/3 |
2S |
Decision
Making |
Problems
on Pg.85: 1, 2,14 |
|
|
|
|
6/5 |
3 |
Process
Management,
Project Proposal Due |
Custom
Molds Inc. |
|
|
|
|
6/10 |
4 |
Managing
Project Processes |
The
Pert Studebaker |
|
|
|
|
6/12 |
|
EXAM
1 (Ch.1-4) |
|
|
|
|
|
6/17 |
5 |
Managing
Technology |
Bill’s
Hardware |
|
|
|
|
6/19 |
5S |
Computer
Integrated Manufacturing |
|
|
|
|
|
6/24 |
6 |
Total
Quality Management |
Cranston
Nissan |
|
|
|
|
6/26 |
7 |
Statistical
Process Control |
Problems
on Pg. 313: 4,5,7 |
|
|
|
|
7/1 |
7 |
Statistical Process Control
|
Problems
on Pg. 313: 11, 18 |
|
|
|
|
7/3 |
|
Exam
2 (Ch.5-7S) |
|
|
8 |
Capacity
Planning |
Fitness
Plus: Part A. |
7/10 |
8S |
Waiting Lines
|
Problems
on Pg.378: 1,2,3,7 |
|
|||
7/15 |
8S |
Waiting
Lines |
Problems
on Pg.378: 8,9 |
|
|
|
|
7/17 |
9 |
Location
|
Imaginative
Toys |
|
|
|
|
7/22 |
9 |
Transportation
& Transshipment Problem |
Problems
on Pg. 431: 1,4,7,12 |
|
|
|
|
7/24 |
10
|
Layout |
Hightec
Inc. |
7/29 |
Project Presentations |
||
7/31 |
|
Project Presentations
|
|
8/5 |
|
Final
Exam (Comprehensive Ch. 1-10) |
|
* Course outline is subject to change on
a short notice. Students are responsible for new
changes.
* Instructor will give outside material,
and handouts
GRADING:
Exam 1
15%
Exam 2
15%
Final Exam
30%
Project
20%
Participation
& Attendance 5%
Quizzes,
and homework
15%
Total
100%
Grades will
be based on a percentage of total points earned of points possible:
100% - 90% = A
89% - 80% = B
79% - 70% = C
69% - 60% = D
Below 60% = F
Make up tests will be subject to a
reduction of at least one letter grade.
STUDENT REQUIREMENTS:
1. Responsible for reading of text and/or
outside materials prior to class to enable full and active participation in class.
2.
Responsible for obtaining any material missed because of absence.
3. Regular attendance in class.
The project involves dividing the
class into groups of 3 students and writing a paper. Each group will be collecting and
describing the whole production system for a manufacturing firm. The paper should be
comprehensive to describe the whole production systems from placing an order for raw
materials to shipping the finished product. The paper is to be presented on July 31, 2002.
Instructor will give additional guidelines. You may not write about the firm you work at.
Bioskecth
Dr. Muhammad A. Obeidat is an Associate Professor of Operations Management. His research and teaching interests are in the areas of operations management, management science, information systems, statistics, management of technology, quality management and control, and project management. His research has been published in several journals, including International Journal of Industrial Ergonomics, and Journal of Business Administration. He has worked and consulted with several automobile vendor companies on productivity, process design and layout. Dr. Obeidat is a member of the Decision Sciences Institute, and Production & Operations Management Society.