VI. Key Performance
Indicators
SPSU’s performance in each of the five key performance areas discussed
above will determine the extent to which the University succeeds in fulfilling
its mission and achieving its vision in the twenty-first century. To assess
its performance, the University has identified several key performance
indicators (KPIs) for each of the five areas discussed above.
The University will establish a baseline measure for each KPI, and then
set target objectives for each KPI at the one-year, three-year, and five-year
time horizons. The University will then measure and assess its performance
against each KPI target.
A. Academic Key Performance Indicators
1. Academic Climate will be measured by the percentage of students
and faculty actively participating in learning activities that are designed
to promote academic excellence and achievement and that are beyond the
structured curriculum.
2. Program Quality will be measured by the percentage of academic
programs receiving approval from a review process external to the University.
3. Teaching and Learning Innovations will be measured by the
percentage of faculty actively engaged in learning, using, or experimenting
with innovative teaching strategies or appropriate technology in an effort
to improve student learning.
4. Learning Outcomes Assessment - Internal will be measured
by the percentage of students achieving general education learning outcomes.
5. Learning Outcomes Assessment - External will be measured
by the percentage of employers and alumni surveyed who report that an SPSU
education provided the knowledge and skills required to be successful.
6. Global Awareness will be measured by the percentage of students,
faculty, and staff participating in international activities and programs
sponsored by the University.
B. Administrative Key Performance Indicators
1. Campus Communication will be measured by the percentage of
students, faculty, and staff surveyed who indicate satisfaction with communication
practices.
2. Campus Community will be measured by the percentage of students,
faculty, and staff surveyed who report a sense of community in their interaction
with the campus.
3. Administrative Effectiveness will be measured by the percentage
of KPI goals met excluding this KPI.
4. Satisfaction with Senior Leadership will be measured by the
percentage of faculty and staff reporting satisfaction with the effectiveness
of campus leadership at the Presidential and Vice Presidential levels.
5. Employee Satisfaction will be measured by the percentage
of faculty and staff reporting job satisfaction.
6. Institutional Effectiveness will be measured by the percentage
of faculty and staff reporting that they believe the University follows
a structured planning, assessment, and improvement cycle.
C. Enrollment Key Performance Indicators
1. Student Satisfaction will be measured by the percentage of
students registered in Spring Semester who indicate satisfaction with the
University.
2. Headcount Enrollment will be measured by the total headcount
enrollment of SPSU for Fall Semester.
Retention Rates will be measured by the percentage of students eligible
to return the following Fall who do return, excluding graduates.
3. Visibility will be measured by the percentage of high school
juniors in Cobb County who have heard of SPSU.
4. Image will be measured by the percentage of high school juniors
in Cobb County who have an accurate impression of SPSU.
D. Resources Key Performance Indicators
1. Tie Budget to Plan will be measured by the percentage of
total budget tied to specific lines in the operational plan.
2. Budget Expenditures will be measured by the percentage of
total budget expended according to planned budget.
3. Level of External Funding will be measured by the annual
external funding available to SPSU.
4. High Quality Equipment, Library Resources and Facility Maintenance
will be measured by the percentage of annual budget allocated to upgrade
and maintain equipment, library resources, and facilities.
5. Collaborative Agreements will be measured by the annual number
of collaborative agreements which support the operational plan.
E. Support Services Key Performance Indicators
1. Availability of Technology Support will be measured by the
percentage of students, faculty, and staff surveyed who report having adequate
technology support.
2. Information Availability will be measured by the percentage
of faculty and staff surveyed who indicate receiving information needed
for decision making and/or job performance.
3. Faculty/Staff Training and Development will be measured by
the percentage of faculty and staff reporting improvement in skills and/or
knowledge through professional development activities.
4. Physical Environment will be measured by the percentage of
students, faculty, and staff surveyed who report satisfaction with the
campus physical environment.
If you have any comments or suggestions, please send e-mail to banderso@spsu.edu
Back to The Strategic Plan of SPSU
Last updated: June 17, 1998