Telecommunications services are coordinated by the Division of Information Technology. Assistance with all telephone service requests, inquiries or problems may be obtained by contacting the HelpDesk at xHELP (4357) or by placing a workorder.

ShoreTel
ShoreTel Instructions are available in pdf format. (Adobe Acrobat Reader required.)

         ShoreTel Cheat Sheet (Faculty & Staff) -- PDF version --- Excel version

         ShoreTel Cheat Sheet (Students) -- PDF version --- Excel version

ShoreTel Phone Service Form

Student Phone Request Form

Georgia Technical Authority (GTA) Forms
Some services and repairs require use of GTA forms which can be accessed below.

• Telephone Work Order Request
• Pager Service Request
• Request Form for Voice Mail Service
• Telephone Trouble Ticket