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| Telephone | Software (ShoreTel Call Manager) | |||||
| Voice Mail Messages Option 1 | From your own office phone, pick-up and dial # password #, then press 1 to listen | Voice Mail Messages | Select File, Voice Mail, double click message, press Play, choose other options as desired. | |||
| From another phone on campus, pick-up and dial ##, enter your extension, and your password followed by #, then press 1 to listen | ||||||
| From home, dial 678-915-6445, and follow the prompts to enter your extension and password, then press 1 to listen | ||||||
| Follow prompts to send, forward, listen to saved messages | ||||||
| Call Forwarding | Call Forwarding must be done from Software - set-up call handling mode to foward to desired extension (in software), then you can toggle call handling mode from phone if desired. Alternative: Re-assign Extension (go to phone where you will be sitting, press ##, enter your own extension and password, choose 7, then 3, choose "Assign" - this allows your extension to ring to the phone where you are sitting while that person's calls all go to voice mail). Repeat when you are through at that person's desk, and choose "un-assign." | Call Forwading | Must be done in software. Go to Options, Configure Call Handling, choose call handling mode tab, Call forwarding Destination box, Edit Destination | |||
| Main Menu Option 7 | 1 Record Greeting | Record Greeting | Go to Options, Configure Call Handling, choose Standard or other Tab, then Review/Record Greeting | |||
| 2 Set Call Handling Mode (configure call handling modes in software first) | Set Call Handling Mode | See Call Handling Icon on lower right side of Call Manager window - click to change. OR, go to Options, Call Handling Mode (configure call handling modes in software first), select mode | ||||
| 3 Re-assign Extension (go to phone where you will be sitting, press ##, enter extension and password, choose 7, then 3 - this allows your extension to ring to the phone where you are sitting while that person's calls all go to voice mail) | Re-assign Extension | Re-assign must be done from telephone handset. Alternative: Call Forwarding - In software, go to Options, Configure Call Handling, choose call handling mode tab, Call forwarding Destination box, Edit Destination, undo when you are finished. | ||||
| 4 Set Password | Set Password | Options, Configure ShoreTel System, Login/Passwords Tab, Change Voice Mail Password | ||||
| 5 Envelope information (date and time of call) | Envelope Information | Options, Configure ShoreTel System, Voice Mail Tab, Voice Mail Settings box | ||||
| 6 Record Name | Record Name | Options, Configure ShoreTel System, Voice Mail Tab, Recorded Name box | ||||
| 7 Listen to Deleted Messages | Listen to Deleted Messages | File, Voice Mail, open Deleted folder, select message | ||||
| 8 Remove Deleted Messages | Remove Deleted Messages | File, Empty Deleted Messages Folder | ||||
| 9 Additional Items (configure to work w/ Outlook) | Additional Items | Options, Configure ShoreTel System, Outlook Tab, follow instructions for each box as desired. | ||||
| Configure Call Handling | Options, Configure Call Handling, Tab of choice, go to each box: | |||||
| Call Forward Condition: Choose Always, When No Answer or Busy, or Never | ||||||
| Call Forward Destination: Choose ext. 1101 Voice Mail or other extension | ||||||
| Greeting: Review / Record | ||||||
| Personal Assistant: "0" forwarded to ________ the extension of your choice. DON'T FORGET to add this to your greeting: For example, my greeting says "If you need immediate assistance, please dial "0" to be connected to…" | ||||||
| Notification: allows you to configure email notification of messages | ||||||
| Find Me: Allows you to enter up to two numbers (i.e. home and cell) for your phone to forward to when you are not at your desk. | ||||||