Online Support
IDC online courses are taught through WEBCT/Vista. If you encounter any problems with this system, you should contact Distance Learning Support. Use this list to identify your problem and contact the correct resource to resolve it.
SPSU Distance Learning Support List
| Resource | Location/Phone Number | Services | Description |
| SPSU WebCT Vista Home | http://www.spsu.edu/webct/ | Links: GeorgiaVIEW Vista, support, system downtime, browser check | Official start page for WebCT Vista for SPSU |
| On-line Support Center (USG Vista technical support for students) | http://help.view.usg.edu/ Phone: 877-708-2910 Hours: 24x7 |
On-line chat, support, knowledge base, submit work ticket, phone contact | This is the primary technical support method for WebCT Vista. Students may call the on-line support center, but they are encouraged to try the on-line center first. |
| SPSU IT Helpdesk | Phone: 678-915-4357 http://www.spsu.edu/infotech/help/index.html Room: H-242 Fall and Spring Hours: M-Th: 8am-10pm Friday: 8am-5pm Saturday: 12noon-4pm Sunday: 3-7pm Summer Hours: M-Th: 8am-10pm Friday: 8am-12pm Saturday: TBA Sunday: 3-7 |
Phone support for technical issues: Hornet Connect, Webmail, on-campus connectivity, account activation. | This is the SPSU’s support helpdesk for faculty, staff, and students. The helpdesk is trained for first level troubleshooting and will file work orders when the problems cannot be resolved via the phone. The IT Lab Manager can reset passwords during SPSU business hours (8am-5pm M-F Fall/Spring, 8am-5:30pm M-Th, 8am-12noon Friday Summer) |
| SPSU Account Management Page | http://accounts.spsu.edu | Account activation and password resets (students only) | Students initialize their SPSU NETWORK ID, email passwords at this address. Students and faculty can reset their password. Faculty, Staff and Students can set an away message, or forward their email to another account. |
| SPSU Distance Learning Page | http://dl.spsu.edu/ | Distance Learning Programs, Support Links, Orientation | On-line orientation, listing of student services, as well as links to student support. |
| SPSU Division of Information Technology Page | http://www.spsu.edu/infotech/ | SPSU Technology support, services list | Links to WebCT Vista, Hornet Connect, Instructions for IT services, podcasting, student account activation, etc. |
| Office of Distance Learning | Phone: 678-915-3169 Room: J390 Hours: Monday- Thursday: 8:00am-8:00pm Friday: 8:00am-5:00pm |
Distance learning development and support services | Support for Vista issues, Live Classroom issues, faculty development for wholly on-line courses. E-mail: ODL_help@spsu.edu |
| University System of Georgia IT system status page | http://status.usg.edu/ | USG System Status | Provides system status for the major application and networking systems supported by OIIT. |
| SPSU Registrar’s Office | http://www.spsu.edu/registrar/registration.html Phone: 678-915-7246 |
BANNER PIN resets, registration | The Registrar’s Office provides BANNER PIN resets, transcript services, and course registration. |
