University System of Georgia POSITION ANNOUNCEMENT

SYSTEMS SUPPORT SPECIALIST I or II (Division of Information Technology)                08–293

APPLICATION PROCESS: Submit an SPSU employment application, a letter of interest and a current resume and professional work references to: Human Resources, Southern Polytechnic State University, 1100 South Marietta Parkway, Marietta, Georgia 30060-2896 or submit in person Monday through Friday, 8:00 a.m. – 4:00 p.m. (Please note: Background checks will be required for all final candidates selected for employment).

POSITION SUMMARY

The Systems Support Specialist is responsible for assisting the Database Administrator with the installation, maintenance and development of the SCT Banner student information system and all related services. In addition, the Systems Support Specialist writes and maintains other dataset applications for the University, primarily with web-based user interfaces. The project responsibilities for this position are institutional in scope, however, where campus priorities allow, priority will be given to projects related to the Division of Student and Enrollment Services. The Systems Support Specialist advances and promotes the goals of the IT Division through excellent customer service. This position may require working additional night and weekend hours. The Systems Support Specialist reports to the Coordinator of Enterprise Applications.

ESSENTIAL FUNCTIONS

1. Assists with the maintenance of the SCT Banner student information system: basic upgrades, maintenance  and troubleshooting of the Banner application and related systems.

2. Processes advanced Banner reporting and data access requests from users; writes reports in SQL, PL/SQL, C, Perl, primarily for web access.

3. Develops and maintains web/CGI interfaces which complement essential Banner tasks.

4. Develops Perl scripts to modify data within the SCT Banner database.

5. Performs local problem resolution and/or functional analysis for Banner users.

6. Performs related duties as assigned.

DESIRABLE KNOWLEDGE, SKILLS & ABILITIES

1. Possess a superior customer service-based work ethic.

2. Demonstrated experience with an enterprise-class relational database.

3. Demonstrated experience developing web-based database front-ends using C and/or Perl in a Unix environment.

4. Demonstrated ability to operate in a mission-critical capacity.

5. Demonstrated ability to work with users in identifying their data access/query/reporting needs.

6. Excellent interpersonal and problem-solving skills combined with the ability to work with little supervision in a group environment.

7. Extensive knowledge of the function of SCT Banner strongly preferred.

8. Extensive navigational skills within a Unix-based environment.

9. Experience with the Oracle RDBMS strongly preferred.

QUALIFICATIONS: A bachelor’s degree in Computer Science or Software Engineering or related field from an accredited college or university required. A minimum of two years experience in a support of an enterprise-class database application required. A minimum of two years experience creating web/CGI applications using C and/or Perl. Experience with the SCT Banner product is strongly preferred.

DAYS/HOURS: Monday – Friday; 8:00am – 5:00pm

SALARY:           Commensurate with experience

Southern Polytechnic State University, a member of the University System of Georgia, is a residential university with approximately 4,200 students pursuing bachelors and masters degrees in many of the nation’s fastest growing technology fields. The university, located one mile west of 1-75’s Exit 263, is just 20 minutes northwest of downtown Atlanta. Southern Polytechnic is an EOE/ADA/AA Employer v University System of Georgia.

Posted: April 18, 2008