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Frequently Asked Questions

Here is a list of some frequently asked questions.....

Q: How do I get Facilities Maintenance to help me with my problem?

A: The easiest way is to submit a workorder online through SchoolDude.
     You will receive workorder status updates from your SPSU email account.   

     You can also call the Facilities Helpdesk if you need assistance (678) 915-7437.

     Special Note - Campus residents should contact their Resident Assistant (RA) or Housing Office for instructions regarding reporting of maintenance requests procedures.

If the situation involves a broken water pipe, power outage or can create a hazardous environment, please call the Workorder Helpdesk at (678) 915-7437 or Facilities Main Office at (678) 915-7256 immediately.

In case of an Emergency contact University Police at (678) 915-5555.

Q: When can I expect Maintenance personnel to arrive?

A: Generally you should expect a response within 24 to 48 hours. Workorders are prioritized according to the nature of the workorder.

Q:  I called because my room/office/classroom was too hot/cold, and I did not see anyone come to make the adjustment.

A:  Many of the classrooms and offices are monitored and can be adjusted remotely from our  maintenance offices. Staff will report to the individual room/classroom if needed to make necessary manual adjustments and check the HVAC equipment.

Q: How do I request an office sign with my name and office number?

A: Enter the information exactly as the sign is to be made in the Facilities workorder system, and be sure to include a phone number in case we need to contact you. 

Q: Why does my breaker trip?

A: Multiple electronic appliances heaters, etc. place additional loads on existing circuits that were  not designed to handle the demands of increased electrical power.

Q: How do I reserve a room, tables and chairs for an event?

A: Contact Leigh Ann Soublis, Manager of Scheduling and Logistics by phone at (678) 915-4100 or by email:  lholton@spsu.edu.  Mrs. Soublis will then coordinate with Facilities Helpdesk  for the event set up and take down.