Here is a list of some frequently asked questions.....
Q: How do I get Facilities Maintenance to help me with my problem?
A: The easiest way is to submit a workorder online through SchoolDude.
You will receive workorder status updates from your SPSU email account.
You can also call the Facilities Helpdesk if you need assistance (678) 915-7437.
Special Note - Campus residents should contact their Resident Assistant (RA) or Housing
Office for instructions regarding reporting of maintenance requests procedures.
If the situation involves a broken water pipe, power outage or can create a hazardous environment, please call the Workorder Helpdesk at (678) 915-7437 or Facilities Main Office at (678) 915-7256 immediately.
In case of an Emergency contact University Police at (678) 915-5555.
Q: When can I expect Maintenance personnel to arrive?
A: Generally you should expect a response within 24 to 48 hours. Workorders are prioritized according to the nature of the workorder.
Q: I called because my room/office/classroom was too hot/cold, and I did not see anyone come to make the adjustment.
A: Many of the classrooms and offices are monitored and can be adjusted remotely
from our maintenance offices. Staff will report to the individual room/classroom if needed
to make necessary manual adjustments and check the HVAC equipment.
Q: How do I request an office sign with my name and office number?
A: Enter the information exactly as the sign is to be made in the Facilities workorder system, and be sure to include a phone number in case we need to contact you.
Q: Why does my breaker trip?
A: Multiple electronic appliances heaters, etc. place additional loads on existing circuits that were not designed to handle the demands of increased electrical power.
A: Contact Leigh Ann Soublis, Manager of Scheduling and Logistics by phone at (678)
915-4100 or by email: email@example.com. Mrs. Soublis will then coordinate with Facilities Helpdesk for the event set up and take down.
Q: How do I reserve a room, tables and chairs for an event?