Frequently Asked Questions
Here is a list of some frequently asked questions.....
Q: How do I get Facilities Maintenance to help me with my problem?
A: The easiest way is to submit a work order online through SchoolDude. You will receive work order status updates from your SPSU email account.
You can also call the Facilities Help Desk if you need assistance (678) 915-7437.
Special Note - Campus residents should contact their Resident Assistant (RA) or Housing Office for instructions regarding reporting of maintenance requests procedures.
If the situation involves a broken water pipe, power outage or can create a hazardous environment, please call the Work Order Help Desk at (678) 915-7437 or Facilities Main Office at (678) 915-7256 immediately.
In case of an Emergency contact University Police at (678) 915-5555.
Q: When can I expect Maintenance personnel to arrive?
A: Generally you should expect a response within 24 to 48 hours. Work orders are prioritized according to the nature of the work order.
Q: I called because my room/office/classroom was too hot/cold, and I did not see anyone come to make the adjustment.
A: Many of the classrooms and offices are monitored and can be adjusted remotely from our maintenance offices. Staff will report to the individual room/classroom if needed to make necessary manual adjustments and check the HVAC equipment.
Q: How do I request an office sign with my name and office number?
A: Enter the information exactly as the sign is to be made in the Facilities work order system, and be sure to include a phone number in case we need to contact you.
Q: Why does my breaker trip?
A: Multiple electronic appliances heaters, etc. place additional loads on existing circuits that were not designed to handle the demands of increased electrical power.
Q: How do I reserve a room, tables and chairs for an event?
A: Go to the SPSU website; Home page>>General Resources>>Reservations and submit a request form. For questions contact Leigh Ann Soublis, Manager of Scheduling and Logistics by phone (678) 915-4100 or by email: firstname.lastname@example.org.