SPSU Home >> Counseling Services >> Personal >> FAQ's - Page 2

FAQ's - Page 2

Questions 1-10               Questions 11-20              Questions 21-29

FAQ Home

11. When will my counseling sessions take place?
  Counseling sessions typically start on the hour and last for a therapeutic hour of "50 minutes." You should plan to come early or on-time to each of your sessions so you are able to reap the full benefit of working with a counselor.
12. What if I have an emergency?
  Emergency support is available 24 hours a day, 7 days a week. Between the fall and spring terms, the Career and Counseling Center hours of operation are from 8:00am to 5:00pm, M-F. Summer hours (June-July) are from 7:30am to 6:00pm. If you or someone you know needs assistance during that time, call or come by the Career and Counseling Center and tell the front desk that you have an emergency. Emergencies that arise outside of our office hours can be handled by contacting SPSU Campus Police at 678-915-5555 and asking them to contact the counselor on call. Another option is to call 911 if you need services not provided on campus.
13. Can we do counseling by phone or via email?
  Confidentiality of e–mail communications cannot be guaranteed. For this and related ethical and professional reasons, counselors will not provide counseling services using email. If a student wishes to communicate with a member of the counseling staff we recommend that the student make an appointment by calling 678-915-7391 or stopping by the office in Suite 170 of the Student Center during office hours.
14. Are my visits to the Career and Counseling Center confidential?
  Generally the information you share with a counselor will not be disclosed to anyone else without your written permission.

Limits or exceptions to confidentiality include . . .
  • Protection for imminent risk to harm yourself or someone else.
  • Instances of abuse to a child (minor) or someone who is elderly.
  • By order of the court.
15. How does counseling help?
TOP Counseling offers us the opportunity to identify the factors that contribute to difficulties and to deal effectively with the psychological, behavioral, interpersonal and situational causes of those difficulties.
16. How do I make an appointment to see a counselor?
  There are two ways to make an appointment with the Career and Counseling Center. You can call our main number, 678-915-7391 and ask to make an appointment. You can also come to our office in the Student Center, Suite 170, to make an appointment.
17. What if I can't make my appointment?
  As soon as you realize you will be unable to make your appointment, call or stop by our office. This will allow other students to have access to counseling services should they need them.
18. Am I assigned a counselor or do I get to choose who I want to see?
  Clients and counselors are initially matched up based on availability on the schedule. During that first session you are able to request another counselor, but it is a good idea to establish a connection with one of the counselors to help your progression. One of the key factors in counseling is feeling comfortable talking with the counselor since you will be telling them very personal information.
19. Who can be seen for counseling?
  All currently enrolled students are eligible to come for counseling. Brief consultations are available for students who have a concern about someone in their lives.
20. Is there a charge for these services?
  No. Services for counseling are free to all currently enrolled students.
TOP