In this five-day certificate training program, students will learn to apply Six Sigma and Lean techniques to improve quality, reduce waste and improve customer satisfaction in healthcare organizations and their appropriate departments. After an introduction to the Six Sigma and Lean philosophies, the training focuses on the DMAIC methodology, capturing the voice of the customer, the seven (7) quality tools, measures of central tendency and dispersion, and the standard normal distribution. Advanced topics such as process capability and control charts are then introduced. The Lean topics include 5S, Eight Wastes, Mistake Proofing and Visual Management. Students will participate in group and individual exercises to solidify their understanding of the topics introduced in the lecture. To earn the certificate, students must attend all scheduled sessions and pass the Green Belt exam. Green Belt certification is required for acceptance into the Lean Six Sigma Black Belt Certification program. (3.5 CEUs)
Prerequisite: A bachelor's degree or five years of professional work experience.
Call 678.915.5531 for dates.