Southern Polytechnic State University


Business Administration Department

School of Engineering Technology & Business Administration


Fall 2010

MGNT 6010 Management of Information Technology

Wednesday 6:00PM, J262

[Hybrid Course - Partially Online via GaVIEW-Vista-8]


Dr. Max M. North




Dr. Max M. North, Professor of MIS




Email Addresses:  or

Office Phone:


Cell Phone:


Fax Number:





Catalog Course Description:

A comprehensive study of the concepts and issues involved in managing information technology within organizations. Includes focus on information technologies, acquiring and applying information technologies and systems, and their utilization in managing and decision-making activities.


Textbook and Resources:

The required main text for the course is the following.

·         Managing Information Technology, 6/E 
Carol V Brown
Daniel W. DeHayes
Jeffrey A. Hoffer
Wainright E. Martin
William C Perkins

ISBN-10: 0131789546
ISBN-13: 9780131789548

Publisher: Prentice Hall
Copyright: 2009


Selected Major Resources:



Journal of Management Information Systems

Journal of Management Systems

Journal of Information Systems Management

MIS Quarterly

Communications of the Association for Computing Machinery (ACM)


Web Sites:

            AIS World 




Note: Additional resources may be posted on the class web site.


Course Learning Outcomes:

Upon completion of this course, students will be able to:

1.                  Describe and identify strategic, management, and Information Technology (IT).

2.                  Define and evaluate an organization’s IT infrastructure to assess readiness for technological innovation.

3.                  Classify and relate technological trends and developments to a particular system or cultural environment.

4.                  Understand, differentiate, and adapt IT development processes, risks, and tradeoffs.

5.                  Articulate and state management of information techniques to the delivery of services to the user community.


Program Outcomes and Level of Mastery related to this course:

            A.        Demonstrate an appropriate mastery of knowledge, techniques and tools from the functional areas of business. Intermediate.

            B.        Apply critical thinking to the research, analysis and resolution of business problems. Advanced.

            C.        Demonstrate an ability to work effectively in teams. Advanced.

            D.        Recognize, anticipate, and adapt to the changing  business environment. Intermediate.

            E.        Communicate effectively orally and in writing. Advanced.

            F.         Recognize the value of and show the ability to engage in lifelong learning. Intermediate.

            G.        Understand and apply ethical, legal, and social considerations to complex business issues. Advanced.

            H.        Recognize and consider diversity and global issues. Advanced.


Table of Contents:     

Chapter 1, Managing IT in an e-World

Case Study 1, Midsouth Chamber of Commerce (A):  The Role of the Operating Manager in Information Systems


Part I, Information Technology

Chapter 2, Computer Hardware

Chapter 3, Computer Software

Chapter 4, Telecommunications and Networking

Chapter 5, The Data Resource 

Case Study I-1, IMT Custom Machine Company, Inc.: Selection of an Information Technology Platform 

Case Study I-2, Strategic Steps for a VoIP Supplier

Case Study I-3, VoIP Adoption at Butler University

Case Study I-4, Data Governance at InsuraCorp

Case Study I-5, Midsouth Chamber of Commerce (B): Cleaning Up an IS Debacle


Part II, Applying Information Technology

Chapter 6, Enterprise Systems

Chapter 7, Managerial Support Systems

Chapter 8, E-Business Systems

Case Study II-1, Vendor-Managed Inventory at NIBCO

Case Study II-2,The Challenges of Local System Design for Multinationals:  The MaxFli Sales Force Automation System at BAT

Case Study II-3, Real-Time Business Intelligence at Continental Airlines 

Case Study II-4, The Cliptomania Web Store

Case Study II-5, Mezzia, Inc.: Deciding Which IT Company to Join


Part III, Acquiring Information Systems

Chapter 9, Basic Systems Concepts and Tools

Chapter 10, Methodologies for Custom Software Development

Chapter 11, Methodologies for Purchased Software Packages

Chapter 12, IT Project  Management

Chapter 13, Supporting Computer Users

Case Study III-1, Managing a Systems Development Project at Consumer and Industrial Products

Case Study III-2, Development of an Interorganizational System at Zeus

Case Study III-3, Make-or-Buy Decision at Baxter Manufacturing Company

Case Study III-4, ERP Purchase Decision at Benton Manufacturing Company

Case Study III-5, The Kuali Financial System: An Open Source Project

Case Study III-6, Naval Surface Warfare Center, Crane Division: Implementing Business Process Reengineering Recommendations

Case Study III-7, NIBCO’s “Big Bang”:  An SAP Implementation

Case Study III-8, BAT-Taiwan:  Implementing SAP for a Strategic Transition

Case Study III-9, A Troubled Project at Modern Materials


Part IV, The Information Management System

Chapter 14, Planning Information Systems Resources

Chapter 15, Leading the Information Systems Function

Chapter 16, Information Security

Chapter 17, Legal, Ethical, and Social Issues

Case Study IV-1, The Clarion School for Boys — Milwaukee Division:  Developing an Information Systems Plan

Case Study IV-2, Teletron, Inc.: Using Information Technology to Transform a Company

Case Study IV-3, Fast Track IT Integration for the Sallie Mae Merger

Case Study IV-4, IT Infrastructure Outsourcing at Schaeffer (A): The Outsourcing Decision

Case Study IV-5, IT Infrastructure Outsourcing at Schaeffer (B): Managing the Outsourcing Contract

Case Study IV-6, Systems Support for a New Baxter Manufacturing Company Plant in Mexico

Case Study IV-7, BAT-APSS:  Shared Services at a Multinational Firm

Case Study IV-8, Mary Morrison’s Ethical Dilemma

Case Study IV-9, A Security Breach on the Indiana University Computer Network


Testing Policy:

Quiz management (pop quizzes vs. scheduled, etc.) is at the discretion of the instructor.  Major exams are scheduled to be given in the weeks indicated on the Timetable in this syllabus.  An unexcused absence from an exam will result in a grade of zero for that exam. Excused absences require documentation in the form of doctor's notes, etc.  Exams will cover material up to the exam date.  Exams cover the textbook material, handouts, assigned articles, in-class lectures, in-class exercises, and homework/project assignments. 


Technical Issues with Tests on the GaVIEW-Vista-8

If you encounter any technical issues with GaVIEW-Vista-8 during the time you are taking any test, you are required to contact me immediately either via e-mail or phone.  If you fail to do so, I will not be able to assess the situation and assist you.


Make-up Work and Test Policy:

Late work is not accepted. No make-up tests are given. If an emergency arises, and an absence is excused, then the weight of the last test may be increased to replace a missed test. Documentation for an emergency absence is REQUIRED. The lowest assignment grade may be dropped, in order to allow for emergencies.  


Attendance Policy:

Regular class attendance is required and expected (counts for 20 points). Documentation for an emergency absence is REQUIRED. If an emergency arises, email information to Max@spsu.eduIn addition, attendance will be checked for administrative purposes, and students should not expect extra help or consideration from the instructor if evidence shows that absences were avoidable.  Please note that this course is a hybrid course (partially online) via Vista.


Withdrawal Policy:

The last day to withdrawal without academic penalty will be announced. Ceasing to engage or oral notice thereof DOES NOT constitute official withdrawal and will result in the rendering of a grade of “F” for the class.  Students wishing to withdraw after the scheduled change period (add/drop) must contact the Registrar’s Office.


Enrollment Policy:

Only those students who are enrolled in the class may receive lectures, receive assignments, take quizzes and tests, and receive a grade in the class.  If a student is administratively withdrawn from this course, they will not be permitted to engage nor will they receive any grade for the class.


Tentative Course Schedule: (Subject to change)


Learning Module/


Topic and Activities

Module One


August 25

September 1

- Overview of the Management Information Technology

- Topic: Chapter 1- Managing IT in an e-World

- Topic: Chapter 2- Computer Hardware

- Class  discussions (chapter case studies)

- Orientation and Planning for the semester

- MIT Case Study/Research Article Discussion

- Partially online class via GaVIEW-Vista-8

Module Two


September 8

September 15 [Test]


- Topic: Chapter 3- Computer Software

- Topic: Chapter 4- Telecommunications and Networking

- Class  discussions (chapter case studies)

- Quiz/Exercise

- MIT Case Study/Research Article Discussion

- Partially online class via GaVIEW-Vista-8

- First Test – Covers Chapters 1, 2, 3, and 4 - Fully Online – September 15 - Check GaVIEW-Vista-8

Module Three


September 22

September 29 [Test]


- Topic: Chapter 5- The Data Resource 

- Topic: Chapter 6- Enterprise Systems

- Class  discussions (chapter case studies)

- Quiz/Exercise

- MIT Case Study/Research Article Discussion

- Partially online class via GaVIEW-Vista-8

- Second Test – Covers Chapters 5 and 6 -Fully Online – September 29 - Check GaVIEW-Vista-8

Module Four


October 6

October 13

- Topic: Chapter 7- Managerial Support Systems

- Topic: Chapter 8- E-Business Systems

- Class discussions (chapter case studies)

- Quiz/Exercise

- MIT Case Study/Research Article Presentation Last names start with the letters

  “A”, “B”, or “C”  - Presentation on October 6  – No EXCEPTION

  “D”, “E”, or “F”  - Presentation on October 13 – No EXCEPTION

- Partially online class via GaVIEW-Vista-8

Module Five


October 20

October 27

- Topic: Chapter 9- Basic Systems Concepts and Tools

- Topic: Chapter 10- Methodologies for Custom Software Development

- Class discussions (chapter case studies)

- Quiz/Exercise

- MIT Case Study/Research Article Presentation Last names start with the letters

  “G”, “H”, or “I”  - Presentation on October 20 – No EXCEPTION

  “J”, “K”, or “L”  - Presentation on October 27 – No EXCEPTION

- Partially online class via GaVIEW-Vista-8

Module Six


November 3

November 10 [Test]

- Topic: Chapter 11- Methodologies for Purchased Software Packages

- Topic: Chapter 12- IT Project  Management

- Class discussions (chapter case studies)

- Quiz/Exercise

- MIT Case Study/Research Article Presentation Last name starts with the letters

  “M”, “N”, “O”, “P”, “Q”, “R”, “S” - Presentation on November 3 – No EXCEPTION

- Partially online class via GaVIEW-Vista-8

- Third Test – Covers Chapters 7, 8, 9, 10, 11, and 12 - Fully Online – November 10 - Check GaVIEW-Vista-8

Module Seven


November 17

Nov 24 Holiday

December 1

- Topic: Chapter 13- Supporting Computer Users (brief version)

                           Note: Chapter 14 is not covered.

- Topic: Chapter 15- Leading the Information Systems Function (brief version)

- Class discussions (chapter case studies)

- Quiz/Exercise

- MIT Case Study/Research Article Presentation Last name starts with the letters

 “T”, “U”, “V”,  or “W” - Presentation on November 17  – No EXCEPTION

 “X”, “Y”, or “Z”          - Presentation on December 1 – No EXCEPTION

- Partially online class via GaVIEW-Vista-8

Module Eight


December 8 [Test]



- Topic: Chapter 16- Information Security (brief version)

- Topic: Chapter 17- Legal, Ethical, and Social Issues (brief version)

- Class discussions (chapter case studies)

- Quiz/Exercise

- Partially online class via GaVIEW-Vista-8

- Fourth Test – Covers Chapters 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, and brief version of chapters 13, 15, 16, and 17 - Fully Online – December 8 - Check GaVIEW-Vista-8

To some extent, the main text is intended as both a tutorial guide and a reference. Certainly, most of the course material is presented in the order and manner of the main text, and selected examples and exercises from the main text are used in the course. However, some of the course material is presented in a manner somewhat independent of the main text. In any case, the student is expected to supplement the content materials with self-directed readings from the main text, as necessary on an individual basis.

It should be emphasized that the TOPIC OUTLINE IS TENTATIVE, and is given only to provide an idea of the nature of the course. Of course, if time problems develop, then some of the topics might not be covered in detail.


The course requires responsible study habits that include approximately ten (10) hours per week study time outside of class for the average student. Moreover, due to the accumulative nature of the material, the course requires a uniform effort throughout the semester.


Class Format:

Class meetings will include lectures, discussion, in-class examples/exercises and presentations.  Class participation is expected and is measured through the participation grade.  Attendance during group project presentations is mandatory. This course is hybrid via Vista.


Online Guidelines

All the online activities for online sessions will be posted on the GaVIEW-Vista-8 main page. You are also required to check announcements often and follow the instructions to obtain full credit for your online course.


All submitted assignments must be on time. Please do not submit older assignments (ones past the deadline) using the current assignment tool. In another words, all responses must match up with the questions (and instructions) of a particular assignment. If you submit older assignment via the current assignment tool, you will receive a grade of "0 - Zero".


Please do not send any assignments via the attachment option using GaVIEW-Vista-8 E-Mail.  You will receive no grade for these assignments. Please use the Assignment Tool to submit your assignments. If you have any problems with the assignment tool, please contact the Online Support Center at:


If you encounter any technical issues with GaVIEW-Vista-8 during the time you are taking any test, you are required to contact me immediately either via e-mail or phone.  If you fail to do so, I will not be able to assess the situation and assist you.



All assignments must be submitted on time. Late assignments, except for extreme circumstances and explicit approval by the instructor, will not be accepted.  Please plan your time to account for course assignments well in advance of their due date. Assignments are listed on each learning module with the appropriate instructions and due dates. 

Important Note: All submitted assignments must be originally written by individual student. All the assignments may be submitted for originality to and may be graded based on the similarity percentage report. Additional information will be provided via Announcement tool. Please carefully read sections on Dishonesty/Cheating and Plagiarism and Collaboration on Assignments and other activities.  

MIT Case Study and Research Articles: 

At the end or within the each chapter are case studies based on a real-world organization.  These cases help students synthesize chapter concepts and apply this new knowledge to concrete problems and scenarios. The purpose of the research articles is to familiarize the students on technology emerging since the publication of any written texts. Students will be expected to research and prepare a summary analysis of MIT articles. Students are required to select only one case study.  Students are also required to use three or more articles and incorporate them into their case study analysis summary. The primary and official resource for the professional articles is the ACM =   

Important Note: The research project presentation must be originally created by individual student.

Professional Activities / Extra Credit:

To remain current in management and related sciences, students must have an ongoing commitment to participate in professional activities. These activities offer opportunities to network with professionals and other students, participate in meetings, listen to exciting presentations, and learn about new trends in management and the related sciences. To provide incentives for professional activities, students will be able to earn up to four points of extra credit per semester. The earned points will be added to the student's final average. To obtain the extra credit, students must complete the following steps:

  1. Attend an approved professional activity.
  2. Type a one-page summary of the activity/presentation.


Assessment Details:


Note: Check GaVIEW-Vista-8 for updated version.




Due Date


Quizzes/Exercises via GaVIEW-Vista-8

Note: This category is not available on GaVIEW-Vista-8 this semester.  Check with your instructor.

·         10 quizzes/exercises,

·         10 questions each,

·         20 minutes time,

·         Quizzes can be taken multiple times until the individual due dates.

TBA-Individual due dates


Assignments/Home Works via GaVIEW-Vista-8

·         All assignments/homeworks are combined into one. It includes 10 sections,

·         Due close to the end of the semester,

·         Can be visited multiple times until the due date,

·         A copy of the completed assignments/homeworks must be submitted via GaVIEW-Vista-8 on the due date, close to the end of the semester. 

·         No attached files please! 

·         Just text is accepted.


Close to the end of the  semester


MIT Case and Major Study Presentation with related ACM article, and PowerPoint via GaVIEW-Vista-8


*Note 1: Regular class attendance is required and counts for 20 points out of 50 points in this category.

*Note 2: Presentation dates are announced at the beginning of the semester and there will be no partial credit for any missed presentation.

·         Case and Major studies are combined together,

·         Students need to use several related ACM articles with this presentation,

·         Undergraduate students must use at least three ACM articles  with their presentations,

·         A copy of the PowerPoint presentation is due close to the end of the semester via GaVIEW-Vista-8 drop box on due date.


Close to the end of the semester


First Test – online via GaVIEW-Vista-8


·         50-100 multiple-choice and true/false questions,

·         100-200 minutes,

·         Online test via GaVIEW-Vista-8



Second Test – online via GaVIEW-Vista-8

·         100 multiple-choice and true/false questions,

·         200 minutes,

·         Online test via GaVIEW-Vista-8



Third Test – online via GaVIEW-Vista-8


·         50-100 multiple-choice and true/false questions,

·         100-200 minutes,

·         Online test via GaVIEW-Vista-8



Fourth Test – Comprehensive – online via GaVIEW-Vista-8

·         100 multiple-choice and true/false questions,

·         200 minutes,

·         Online test via GaVIEW-Vista-8









Last Test:


All students must take the last test, which is comprehensive in nature and given at the end of the semester. 



Grade Evaluation:




Point System


90% - 100%

450 - 500


80% - 89%

400 - 449


70% - 79%

350 - 399


60% - 69%

300 - 349


59% or below

299 - 0



Students should be familiar with Southern Polytechnic's policies on academic dishonesty, disciplinary procedures, and appeals process. Any student who is found, or reported, cheating or exercising any form of dishonesty will receive an automatic F grade in the course. Such student(s) will also be subject to summarily disciplinary action in accordance with the University and School of Engineering Technologies & Management policies.

Plagiarism and Collaboration on Assignments:

Students are expected to complete all assignments and projects without assistance from others, except for those assignments and projects that are to be completed using a team approach. For the latter, the team members are expected to complete the assignment and projects without assistance from others.

However, it is unreasonable to expect that students will complete the assignments and/or projects in complete isolation from instructors and other students. The purpose of the remainder of this note is to give some guidance about the areas in which it is appropriate for students to discuss assignments and/or projects with instructors or other students. Violating these guidelines may be interpreted as a violation of the KSU policies and regulations on academic honesty.

The term plagiarism describes an attempt by a person to claim work as one's own which has been copied from another person, whether that other person knows about it or not. In addition, copying responses directly from the textbook or other resources is considered plagiarism. Plagiarism is simply not allowed.  

The term collaboration describes an attempt by a person to work together with others, especially in an intellectual endeavor. Working together does not mean that one person does the work and another person just copies it! Collaboration is allowed on the assignments and/or projects by instructor’s permission only.  

If students collaborate with others, then the students are expected to include documentation of the nature and source(s) of the collaboration with the submission of the assignments.

Procedure for turning in assignments and other required tasks.  All the assignments and required tasks in this course may be subject to originality check via Additional information will be provided via Announcements. Please carefully read the following statement.

“Students agree that by taking this course all required assignments and tasks may be subject to submission for textual similarity review to for the detection of plagiarism.  All submitted assignments and tasks will be included as source documents in the reference database solely for the purpose of detecting plagiarism of such papers. Use of the service is subject to the Terms and Conditions of Use posted on the site.”

If you suspect that your work is being misused by another student (e.g., one of your assignments disappeared), then report this immediately to the instructor to protect yourself against a charge of allowing plagiarism. Any student needing clarification as to whether or not they may have violated these guidelines should seek the advice of the instructor.

Academic Integrity and Honesty Statement:

In any academic community, certain standards and ethical behavior are required to ensure the unhindered pursuit of knowledge and the free exchange of ideas.  Academic honesty means that you respect the right of other individuals to express their views and opinions, and that you, as a student, do not engage in plagiarism, cheating, illegal access, misuse or destruction of college property, or falsification of college records or academic work.


Frequently students will be provided with “take-home” assignments and exercises.  It is the student’s responsibility to ensure they fully understand to what extent they may collaborate or discuss content with other students.  No exam work may be performed with the assistance of others or outside material unless specifically instructed as permissible.  If an exam or assignment is designated “no outside assistance” this includes, but is not limited to, peers, books, publications, the Internet and the WWW.  If a student is instructed to provide citations for sources, proper use of citation support is expected.  Additional information can be found at the following locations.


E-Research Book:

An electronic research book showing students how to build skills for research is provided at the following link:      Click “Run” for both prompted windows to activate it.


This is a concise “how-to-do” book of research with extensive notes from the lead author’s professional and personal experiences.


APA Documenting Examples:

The APA (American Psychological Association) Publishing Manual format is used for this course. When any portion of another author's work is used, whether it be from a course textbook or outside work, including the World Wide Web, in whole, in part, or paraphrased, that work must be cited. Proper citation formats are provided on the reverse of this document. Failure to do so can result in Academic Misconduct Proceedings.


There are two components to a proper citation: the text citation and the reference or endnote. The text citation will usually consist of the author's or authors' last name(s) and the year of the publication. The endnote citation will read as follows:




 (Author. Date. Book Title. Publication Data.)


A reference for a single-author book:


North, M. M. (1996). Virtual reality technology. New York: Best Press.


A reference for a multi-author book:


North, M. M. & Blade, R. A. (1998). How to build skills for research. Colorado Springs: IPI Press.



Journals and Conference Proceedings

(Author. Date. Article Title. Journal Title. Publication Data.)



Journal Reference:


Kelly, F. G. (1997). Networking made efficient. Journal of Computer Networking. 45(3), 54-61.


(Here is an article in Volume 45, Issue 3, spanning pages 54-61)



Conference Proceeding:


Vanner, F. D. (1996). A survey of medical issues using virtual reality. Proceedings of the Virtual Reality Medical Technology. 119-132. Nice, France.



World Wide Web (from


(Author. Date. Page Title. Publishing Information. Retrieval Date. WWW URL)


Entire site no specific page


Kidspsych is a wonderful interactive Web site for children (


No reference entry is needed.



Citing Specific Documents on a Web Site:


American Psychological Association. (1995, September 15). APA public policy action alert: Legislation would affect grant recipients [Announcement]. Washington, DC: Author. Retrieved January 25, 1996, from the World Wide Web:


An independent document (no author identified): 1


Electronic reference formats recommended by the American Psychological Association. (2000, August 22). Washington, DC: American Psychological Association. Retrieved August 29, 2000, from the World Wide Web:


If the primary author is not available for the body citation, the first key word is to be used (Electronic, 2000).



Student Evaluation of Course:

A standard questionnaire will be administered during the last two weeks of the semester in all classes. Additional questions developed by the college or instructor(s) may be included as well. It is important that each student provide meaningful feedback to the instructor(s) so that changes can be made in the course to continually improve its effectiveness. We value student feedback about the course, our teaching styles, and course materials, so as to improve our teaching and your learning. At a minimum, the following two questions will be asked: 1) Identify the aspects of the course that most contributed to your learning (include examples of specific materials, exercises and/or the faculty member's approach to teaching and mentoring), and 2) Identify the aspects of the course, if any, that might be improved (include examples of specific materials, exercises and/or the faculty member's approach to teaching and mentoring).


Brief Biography of Dr. Max North:

Dr. Max North is a Professor of Management Information Systems in the Business Administration Department.  Dr. North has been teaching, conducting research and providing community service for Computer Science and Information Systems departments at higher education institutions for more than twenty years. Dr. North holds an associate degree in Accounting, a bachelor’s degree in Economic Management, a master’s degree in Computer Science with a concentration in Management Information Systems and a doctorate degree in Psychology with concentration in Cognitive and Behavior sciences. Dr. North has been successfully involved in the research of human-computer interaction and has pioneered several applications in virtual reality technology. Additionally, Dr. North has two published books and several book chapters; and a number of technical referred scholarly articles. Dr. North has served as principal/co-principal investigator on a number of research grants sponsored by the Boeing Company, the U.S. Army Research Laboratory, and the National Science Foundation. Dr. North's major contribution to the scientific community is his discovery and continuous research activities in the innovative area of virtual reality technology, which has received international attention and coverage in the scientific community and the popular media.