Management Department

School of Engineering Technology & Management


FALL 2010

MGNT 4100 Business System Analysis and Design

 [Partially Online via GaVIEW-Vista8 (formerly GaVIEW-Vista-8)]

[Tuesdays 3:00PM, J131]


Dr. Max M. North




Dr. Max M. North, Professor of MIS



Email Addresses:  or

Office Phone:


Cell Phone:


Fax Number:




Course Description: Provides practice in structured analysis and design of business processes, with emphasis on the development of information systems for a variety of business environments. Topics include maintenance of information systems, systems development life cycles, systems success factor, and systems investigation, analysis, design, development, and implementation.

Prerequisite: MGNT 3205


Textbook and Resources:

The required main text for the course is the following.

·         Systems Analysis and Design, 7/E, Kendall and Kendall, Prentice Hall Publisher Company, ISBN: 0-13-224085-8.


Selected Major Resources:


Web Sites:

            AIS World 




Note: Additional resources will be posted on the class web site.


Course Learning Objectives:

Upon completion of this course, students will be able to:

1.            Describe and identify IS requirements and tentative logical design alternatives, evaluate for competitive advantage, feasibility and risk;

2.            Define and apply systems, decision and quality theory and IS development techniques to initiate, specify and implement a moderately complex system design;

3.            Explain and apply system software functions to analyze resource and performance characteristics for an application;

4.            Design and use quality metrics and performance benchmarks to ensure customer satisfaction with each life cycle phase.

Program Outcomes and Level of Mastery related to this course:

            A.        Demonstrate an appropriate mastery of knowledge, techniques and tools from the functional areas of business. Exposure.

            B.        Apply critical thinking to the research, analysis and resolution of business problems. Intermediate.

            C.        Demonstrate an ability to work effectively in teams. Intermediate.

            D.        Recognize, anticipate, and adapt to the changing  business environment. Exposure.

            E.        Communicate effectively orally and in writing. Intermediate.

            F.         Recognize the value of and show the ability to engage in lifelong learning. Exposure.

            G.        Understand and apply ethical, legal, and social considerations to complex business issues. Intermediate.

            H.        Recognize and consider diversity and global issues. Intermediate.


Table of Contents:     

Part I -  Systems Analysis Fundamentals

1 Assuming The Role Of The Systems Analyst

2 Understanding Organizational Style And Its Impact On Information Systems

3 Project Management


Part II -  Information Requirements Analysis

4 Information Gathering: Interactive Methods

5 Information Gathering: Unobtrusive Methods

6 Agile Modeling And Prototyping


Part III -  The Analysis Process

7 Using Data Flow Diagrams

8 Analyzing Systems Using Data Dictionaries

9 Describing Process Specifications And Structured Decisions

10 Preparing The Systems Proposal


Part IV -  The Essentials Of Design

11 Designing Effective Output

12 Designing Effective Input

13 Designing Databases

14 Human-Computer Interaction

15 Designing Accurate Data Entry Procedures


Part V -  Software Engineering And Implementation

16 Quality Assurance Through Software Engineering

17 Successfully Implementing The Information System

18 Object-Oriented Systems Analysis And Design Using UML


Testing Policy:

Quiz management (pop quizzes vs. scheduled, etc.) is at the discretion of the instructor.  Major exams are scheduled to be given in the weeks indicated on the Timetable in this syllabus.  An unexcused absence from an exam will result in a grade of zero for that exam. Excused absences require documentation in the form of doctor's notes, etc.  Exams will cover material up to the exam date.  Exams cover the textbook material, handouts, assigned articles, in-class or online lectures, exercises, and homework assignments. 


Make-up Work and Exam Policy:

Late work is not accepted. No make-up exams are given. If an emergency arises, and an absence is excused, then the weight of the final exam may be increased to replace a missed exam. Documentation for an emergency absence is REQUIRED.

Attendance Policy:

Regular class attendance is required and expected (counts for 20 points). Documentation for an emergency absence is REQUIRED. If an emergency arises, email information via GaVIEW e-mail tool.  In addition, attendance will be checked for administrative purposes, and students should not expect extra help or consideration from the instructor if evidence shows that absences were avoidable.  Please note that this course is a hybrid course (partially online) via GaVIEW Vista 8.


Withdrawal Policy:

Ceasing to engage or oral notice thereof DOES NOT constitute official withdrawal and will result in the rendering of a grade of “F” for the class.  Students wishing to withdraw after the scheduled change period (add/drop) must contact the Registrar’s Office.


Enrollment Policy:

Only those students who are enrolled in the class may receive lectures, receive assignments, take quizzes and exams, and receive a grade in the class.  If a student is administratively withdrawn from this course, they will not be permitted to engage nor will they receive any grade for the class.



Tentative Course Schedule: (Subject to change)


Learning Module/


Topic and Activities

Module One


August 24

August 31

- Overview of the Course

- Topic: Part  I  -  Systems Analysis Fundamentals (review)

  Chapter 1 – Assuming The Role Of The Systems Analyst

  Chapter 2 -  Understanding Organizational Style And Its Impact On Information Systems
- Class  discussions (chapter case studies)

- Orientation and Planning for the semester

- BSAD Case Study/Research Article Discussion

- Partially online class via GaVIEW-Vista-8

Module Two


September 7

September 14


- Topic: Part  I (continued) & Part II - Information Requirements Analysis

  Chapter 3 – Project Management

  Chapter 4 – Information Gathering: Interactive Methods

 - Class  discussions (chapter case studies)

- Quiz/Exercise

- BSAD Case Study/Research Article Discussion

- Partially online class via GaVIEW-Vista-8

Module Three


September 21

September 28 [Test]


- Topic: Part II (continued)

 Chapter 5 - Information Gathering: Unobtrusive Methods

 Chapter 6 - Agile Modeling And Prototyping

- Class  discussions (chapter case studies)

- Quiz/Exercise

- BSAD Case Study/Research Article Presentation Last names start with the letters

  “A”, “B”, “C”, “D”, or “E” – Presentation on September 21 – No EXCEPTION

- Partially online class via GaVIEW-Vista-8

- First Test – Covers Chapters 1, 2, 3, 4, 5, and 6  - Fully Online –  September 28 - Check GaVIEW-Vista-8

Module Four


October 5

October 12

- Topic: Part  III -  The Analysis Process

  Chapter 7 - Using Data Flow Diagrams

  Chapter 8  - Analyzing Systems Using Data Dictionaries

  Class discussions (chapter case studies)

- Quiz/Exercise

- BSAD Case Study/Research Article Presentation Last names start with the letters

  “F”, “G”, or “H”  - Presentation on October 5  – No EXCEPTION

  “I”, or “J”           - Presentation on October 12 – No EXCEPTION

 Partially online class via GaVIEW-Vista-8

Module Five


October 19 [Test]

October 26

- Class discussions (chapter case studies)

- Quiz/Exercise

- BSAD Case Study/Research Article Presentation Last names start with the letters

  “K”,  “L”, “M”, or “N” - Presentation on October 26 – No EXCEPTION

- Partially online class via GaVIEW-Vista-8

- Second Test – Covers Chapters 7 and 8 - Fully Online –  October 19 - Check GaVIEW-Vista-8

Module Six


November 2

November 9 [Test]

- Topic: Part  III (continued)

   Chapter 9 -   Describing Process Specifications And Structured Decisions

   Chapter 10 -   Preparing The Systems Proposal

- Class discussions (chapter case studies)

- Quiz/Exercise

- BSAD Case Study/Research Article Presentation Last name starts with the letters

  “O”, “P”, “Q”, “R”, or “S” - Presentation on November 2– No EXCEPTION

- Partially online class via GaVIEW-Vista-8

- Third Test – Covers Chapters 9 and 10 - Fully Online – November 9 - Check GaVIEW-Vista-8

Module Seven


November 16

November 23

November 30 (online)

- Brief Topic: Part IV -  The Essentials Of Design

  Chapter 11 - Designing Effective Output

  Chapter 12 - Designing Effective Input

- Class discussions (chapter case studies)

- Quiz/Exercise

- BSAD Case Study/Research Article Presentation Last name starts with the letters

  “T”, “U”, “V”, or “W”  - Presentation on November 16 – No EXCEPTION

  “X”, “Y”, or “Z”          - Presentation on November 23 – No EXCEPTION

- Partially online class via GaVIEW-Vista-8

Module Eight


December 7 [Test]


- Fourth Test – Covers Chapters 1, 2, 3, 5, 6, 7, 8, 9, 10, 11, and 12 -Fully Online – DECEMBER 7 –

Check GaVIEW-Vista-8


To some extent, the main text is intended as both a tutorial guide and a reference. Certainly, most of the course material is presented in the order and manner of the main text, and selected examples and exercises from the main text are used in the course. However, some of the course material is presented in a manner somewhat independent of the main text. In any case, the student is expected to supplement the content materials with self-directed readings from the main text, as necessary on an individual basis.

It should be emphasized that the TOPIC OUTLINE IS TENTATIVE, and is given only to provide an idea of the nature of the course. Of course, if time problems develop, then some of the topics might not be covered in detail.


The course requires responsible study habits that include approximately ten (10) hours per week study time outside of class for the average student. Moreover, due to the accumulative nature of the material, the course requires a uniform effort throughout the semester.


Online Guidelines

All the online activities for online sessions will be posted on the GaVIEW-Vista8/Vista main page. You are also required to check announcements often and follow the instructions to obtain full credit for your online course.


All submitted assignments must be on time. Please do not submit older assignments (ones past the deadline) using the current assignment tool. In another words, all responses must match up with the questions (and instructions) of a particular assignment. If you submit older assignment via the current assignment tool, you will receive a grade of "0 - Zero".


Please do not send any assignments via the attachment option using GaVIEW-Vista8/Vista E-Mail.  You will receive no grade for these assignments. Please use the Assignment Tool to submit your assignments. If you have any problems with the assignment tool, please contact the Online Support Center at:



All assignments must be submitted on time. Late assignments, except for extreme circumstances and explicit approval by the instructor, will not be accepted.  Please plan your time to account for course assignments well in advance of their due date. Assignments are listed on each learning module with the appropriate instructions and due dates. 

Important Note: All submitted assignments must be originally written by individual student. All the assignments may be submitted for originality to and may be graded based on the similarity percentage report. Additional information will be provided via Announcement tool. Please carefully read sections on Dishonesty/Cheating and Plagiarism and Collaboration on Assignments and other activities.  


BSAD Research Project (presentation):

The purpose of the research project presentation is to familiarize the students on technology emerging since the publication of any written texts. In addition, it is to provide an opportunity for students to conduct a search, understand, organize, and prepare a synopsis of a current topic in BSAD. Presentations can address virtually any technical issue in the area of BSAD.  Your selected topic has to be approved by your instructor. Students will be expected to research and present a summary of at least one article from the ACM ( related to BSAD topics.

Important Note: The research project presentation must be originally created by individual student.

Professional Activities / Extra Credit:

To remain current in management and related sciences, students must have an ongoing commitment to participate in professional activities. These activities offer opportunities to network with professionals and other students, participate in meetings, listen to exciting presentations, and learn about new trends in management and the related sciences. To provide incentives for professional activities, students will be able to earn up to four points of extra credit per semester. The earned points will be added to the student's final average. To obtain the extra credit, students must complete the following steps:

  1. Attend an approved professional activity.
  2. Type a one-page summary of the activity/presentation.


Assessment Details:


Note: Check GaVIEW-Vista-8 for updated version.





Quizzes/Exercises via GaVIEW-Vista-8

Note: This category is not available on GaVIEW-Vista-8 this semester.  Check with your instructor.

·         10 quizzes/exercises,

·         10 questions each,

·         20 minutes time,

·         Quizzes can be taken multiple times until the individual due dates.


Assignments/Home Works via GaVIEW-Vista-8

·         All assignments/homeworks are combined into one. It includes 10 sections,

·         Due close to the end of the semester,

·         Can be visited multiple times until the due date,

·         A copy of the completed assignments/homeworks must be submitted via GaVIEW-Vista-8 on the due date, close to the end of the semester. 

·         No attached files please! 

·         Just text is accepted.

· may be used to check on originality by your instructor


BSAD Research Project Presentation with related ACM article, and PowerPoint via GaVIEW-Vista-8


*Note 1: Regular class attendance is required and counts for 20 points out of 50 points in this category.

*Note 2: Presentation dates are announced at the beginning of the semester and there will be no partial credit for any missed presentation.

·         Students need to use several related ACM articles with this presentation,

·         Undergraduate students must use at least one ACM articles with their presentations,

·         A copy of the PowerPoint presentation is due close to the end of the semester via GaVIEW-Vista-8 drop box on due date.


First Test – online via GaVIEW-Vista-8


·         100 multiple-choice and true/false questions,

·         200 minutes,

·         Online test via GaVIEW-Vista-8


Second Test – online via GaVIEW-Vista-8

·         50 multiple-choice and true/false questions,

·         100 minutes,

·         Online test via GaVIEW-Vista-8


Third Test – online via GaVIEW-Vista-8

·         50 multiple-choice and true/false questions,

·         100 minutes,

·         Online test via GaVIEW-Vista-8


Fourth Test – Comprehensive – online via GaVIEW-Vista-8

·         100 multiple-choice and true/false questions,

·         200 minutes,

·         Online test via GaVIEW-Vista-8





Grade Evaluation:




Point System


90% - 100%

450 - 500


80% - 89%

400 - 449


70% - 79%

350 - 399


60% - 69%

300 - 349


59% or below

299 - 0



Students should be familiar with Southern Polytechnic's policies on academic dishonesty, disciplinary procedures, and appeals process. Any student who is found, or reported, cheating or exercising any form of dishonesty will receive an automatic F grade in the course. Such student(s) will also be subject to summarily disciplinary action in accordance with the University and School of Engineering Technologies & Management policies.

Plagiarism and Collaboration on Assignments:

Students are expected to complete all assignments and projects without assistance from others, except for those assignments and projects that are to be completed using a team approach. For the latter, the team members are expected to complete the assignment and projects without assistance from others.

However, it is unreasonable to expect that students will complete the assignments and/or projects in complete isolation from instructors and other students. The purpose of the remainder of this note is to give some guidance about the areas in which it is appropriate for students to discuss assignments and/or projects with instructors or other students. Violating these guidelines may be interpreted as a violation of the KSU policies and regulations on academic honesty.

The term plagiarism describes an attempt by a person to claim work as one's own which has been copied from another person, whether that other person knows about it or not. In addition, copying responses directly from the textbook or other resources is considered plagiarism. Plagiarism is simply not allowed.  

The term collaboration describes an attempt by a person to work together with others, especially in an intellectual endeavor. Working together does not mean that one person does the work and another person just copies it! Collaboration is allowed on the assignments and/or projects by instructor’s permission only.  

If students collaborate with others, then the students are expected to include documentation of the nature and source(s) of the collaboration with the submission of the assignments.

Procedure for turning in assignments and other required tasks.  All the assignments and required tasks in this course may be subject to originality check via Additional information will be provided via Announcements. Please carefully read the following statement.

“Students agree that by taking this course all required assignments and tasks may be subject to submission for textual similarity review to for the detection of plagiarism.  All submitted assignments and tasks will be included as source documents in the reference database solely for the purpose of detecting plagiarism of such papers. Use of the service is subject to the Terms and Conditions of Use posted on the site.”

If you suspect that your work is being misused by another student (e.g., one of your assignments disappeared), then report this immediately to the instructor to protect yourself against a charge of allowing plagiarism. Any student needing clarification as to whether or not they may have violated these guidelines should seek the advice of the instructor.

Academic Integrity and Honesty Statement:

In any academic community, certain standards and ethical behavior are required to ensure the unhindered pursuit of knowledge and the free exchange of ideas.  Academic honesty means that you respect the right of other individuals to express their views and opinions, and that you, as a student, do not engage in plagiarism, cheating, illegal access, misuse or destruction of college property, or falsification of college records or academic work.


Frequently students will be provided with “take-home” or “Online” assignments and exercises.  It is the student’s responsibility to ensure they fully understand to what extent they may collaborate or discuss content with other students.  No exam work may be performed with the assistance of others or outside material unless specifically instructed as permissible.  If an exam or assignment is designated “no outside assistance” this includes, but is not limited to, peers, books, publications, the Internet and the WWW.  If a student is instructed to provide citations for sources, proper use of citation support is expected.  Additional information can be found at the following locations.



E-Research Book:

An electronic research book showing students how to build skills for research is provided at the following link:      Click “Run” for both prompted windows to activate it.


This is a concise “how-to-do” book of research with extensive notes from the lead author’s professional and personal experiences.


APA Documenting Examples:

The APA (American Psychological Association) Publishing Manual format is used for this course. When any portion of another author's work is used, whether it be from a course textbook or outside work, including the World Wide Web, in whole, in part, or paraphrased, that work must be cited. Proper citation formats are provided on the reverse of this document. Failure to do so can result in Academic Misconduct Proceedings.


There are two components to a proper citation: the text citation and the reference or endnote. The text citation will usually consist of the author's or authors' last name(s) and the year of the publication. The endnote citation will read as follows:




 (Author. Date. Book Title. Publication Data.)


A reference for a single-author book:


North, M. M. (1996). Virtual reality technology. New York: Best Press.


A reference for a multi-author book:


North, M. M. & Blade, R. A. (1998). How to build skills for research. Colorado Springs: IPI Press.



Journals and Conference Proceedings

(Author. Date. Article Title. Journal Title. Publication Data.)



Journal Reference:


Kelly, F. G. (1997). Networking made efficient. Journal of Computer Networking. 45(3), 54-61.


(Here is an article in Volume 45, Issue 3, spanning pages 54-61)



Conference Proceeding:


Vanner, F. D. (1996). A survey of medical issues using virtual reality. Proceedings of the Virtual Reality Medical Technology. 119-132. Nice, France.



World Wide Web (from


(Author. Date. Page Title. Publishing Information. Retrieval Date. WWW URL)


Entire site no specific page


Kidspsych is a wonderful interactive Web site for children (


No reference entry is needed.



Citing Specific Documents on a Web Site:


American Psychological Association. (1995, September 15). APA public policy action alert: Legislation would affect grant recipients [Announcement]. Washington, DC: Author. Retrieved January 25, 1996, from the World Wide Web:


An independent document (no author identified): 1


Electronic reference formats recommended by the American Psychological Association. (2000, August 22). Washington, DC: American Psychological Association. Retrieved August 29, 2000, from the World Wide Web:


If the primary author is not available for the body citation, the first key word is to be used (Electronic, 2000).



Student Evaluation of Course:

A standard questionnaire will be administered during the last two weeks of the semester in all classes. Additional questions developed by the college or instructor(s) may be included as well. It is important that each student provide meaningful feedback to the instructor(s) so that changes can be made in the course to continually improve its effectiveness. We value student feedback about the course, our teaching styles, and course materials, so as to improve our teaching and your learning.


Brief Biography of Dr. Max North:

Dr. Max North is a Professor of Management Information Systems in the Management Program.  Dr. North has been teaching, conducting research and providing community service for Computer Science and Information Systems departments at higher education institutions for more than twenty years. Dr. North holds an associate degree in Accounting, a bachelor’s degree in Economic Management, a master’s degree in Computer Science with a concentration in Management Information Systems and a doctorate degree in Psychology with concentration in Cognitive and Behavior sciences. Dr. North has been successfully involved in the research of human-computer interaction and has pioneered several applications in virtual reality technology. Additionally, Dr. North has two published books and several book chapters; and a number of technical referred scholarly articles. Dr. North has served as principal/co-principal investigator on a number of research grants sponsored by the Boeing Company, the U.S. Army Research Laboratory, and the National Science Foundation. Dr. North's major contribution to the scientific community is his discovery and continuous research activities in the innovative area of virtual reality technology, which has received international attention and coverage in the scientific community and the popular media.